Privacy Policy

Our Commitment to Your Privacy

At Appliance Wizzard, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our appliance repair services.

Information We Collect

When you request our services, we collect the following information:

• Name: To address you properly when we contact you
• Phone Number: To call you back and schedule service appointments
• Service Type: To understand which appliance needs repair
• Problem Description: To prepare our technicians for the service call
• IP Address: For security purposes and to prevent spam submissions

How We Use Your Information

We use your personal information only for the following purposes:

• To contact you regarding your service request
• To schedule and provide appliance repair services
• To send service reminders and follow-up communications
• To improve our customer service

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and is only accessible to authorized personnel who need it to provide our services.

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Service request information is typically retained for:

• Active service requests: Until service is completed
• Historical records: Up to 2 years for warranty and customer service purposes

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of future communications

To exercise any of these rights, please contact us at (647) 914-1126.

Cookies and Tracking

Our website uses Google Analytics and Google Ads tracking to improve our services and measure advertising effectiveness. These tools may collect anonymous information about your visit, including:

• Pages visited
• Time spent on site
• Referring website
• Device and browser information

This information is used solely for improving our website and services. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Services

We use the following third-party services to operate our business:

• Telegram: For internal notification of service requests (your information is not shared publicly)
• Google Ads: For advertising and conversion tracking

These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: